General Data Protection Regulation (GDPR)

This Privacy Policy explains how we process the personal data of users who visit the toursportoone accommodation website  https://www.toursportoone.com/en/book-apartment and/or make reservations with us. Data processing is carried out in accordance with Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR) — and other applicable legislation in Portugal. 

1.Data Controller
The data controller is:
Olga Maria Duarte da Costa Almeida
Address: Tv. Dona Deolinda Duarte dos Santos nº 21 2º Esqº
CPF: 179417070
Email: oportoapartment@gmail.com
Telephone: +351918548715

2. Personal Data Collected

We can collect the following data:

• First and last name

• Identification document (for legal compliance)

• Email and phone number

• Address (when required for billing purposes)

• Payment details (processed by secure platforms)

• Booking dates and information related to your stay.

• Technical browsing data (cookies, IP address, device type, etc.)
   

3. Purposes of Treatment

• The data collected is used for:

• Managing reservations and communicating with guests.

• Compliance with legal obligations, including communication to the SEF (SIBA)

• Issuing invoices and managing accounting.

• Website improvement and user experience

• Sending relevant information about the stay.

• Managing requests, complaints, or support.
   

4. Legal Basis

• Data processing is carried out based on:

• Contract execution (reservation processing)

• Compliance with legal obligations

• Legitimate interest (security, fraud prevention, service improvement)

• Consent (for marketing communications, where applicable)

5. Data Sharing

• The data can be shared with:

• Booking platforms (e.g., Airbnb, Booking)

• Legal authorities (SEF, Tax Authority)

• Contracted service providers (cleaning, maintenance, accounting)

• Secure payment processors

• All third parties receive only the strictly necessary data and are required to guarantee its confidentiality.
   

6. Data Preservation

• The data will be kept for the period necessary for the purposes described:

• Booking and billing data: up to 10 years (tax obligations)

• Data reported to SEF: in accordance with applicable legislation.

• Marketing data: until consent is withdrawn

• Cookies: as defined in the Cookie Policy
   

7. Rights of Data Subjects

• The user may exercise the following rights at any time:

• Access to your data

• Correction of incorrect data

• Data erasure (“right to be forgotten”)

• Treatment limitation

• Opposition to treatment

• Data portability

• Applications should be sent to oportoapartment@gmail.com

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8. Data Security

We have implemented appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, or alteration. The website uses secure connections (HTTPS) and certified providers.

 

9. Cookies

The website uses cookies to:

• Improve navigation

• Analyze usage statistics

• Save user preferences

• More details can be found in the Cookie Policy.

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10. Complaints

If you believe your rights have been violated, you can file a complaint with the National Data Protection Commission (CNPD).

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11. Updates

This Privacy Policy may be updated at any time. The most recent version will always be available on this page.

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